AAA | Bob Sumerel Tire & Service - Hyde Park

Category:	Insurance agency,
Address:	3872 Paxton Ave, Hyde Park, OH 45209, USA
Postal code:	45209
Phone:	(513) 631-1966
Website:	https://www.bobsumereltireandservice.com/locations/mode/8/3872-paxton-road-hyde-park-oh-45209.as

Monday:	7:30 AM – 7:00 PM
Tuesday:	7:30 AM – 7:00 PM
Wednesday:	7:30 AM – 7:00 PM
Thursday:	7:30 AM – 7:00 PM
Friday:	7:30 AM – 7:00 PM
Saturday:	7:30 AM – 4:00 PM
Sunday:	Closed

• 
  (December 12, 2018, 11:38 pm)

  Real nice place to have your car worked on and good tires fair pricing

• 
  (November 1, 2018, 7:20 pm)

  Had some issues, but good overall.

• 
  (July 5, 2018, 11:06 am)

  As someone who is not mechanically inclined, I've loved the team at the Hyde Park location. I really appreciated how the manager and the team took the time to walk me through any needs that I may need in the future and red flags to keep an eye out for, without pressuring me to make purchases right then and there. I came in for a summer maintenance package, and they were kind enough to adjust the prices for me, as there were products and services that I didn't need. They were honest, friendly and patient. I'm so thankful for them!

• 
  (May 12, 2018, 5:06 pm)

  Update to my initial review.... I finally received a call back from a home office manager. Apparently my initial attempts to contact them fell through the cracks due to some staff changes. He was very apologetic for my experience. He made things right by compensating me for the key and fixing the valve stems in the other three tires.
  
  Initial Review: Most recent of 3 visits was for a slow leak in tires they had installed less than a year ago. They called and said they couldn't fix until we provided the wheel lock key. We said we don't have wheel locks. I explained they are the only people who have ever touched the tires and this didn't come up on either of the previous 2 visits in which they would have had to take the tires off. They said they ALWAYS hand back wheel lock keys to the customer at the end of every visit. If that had happened, we would have know it, because we would have had to ask what it was. So it cost me $50 and hours of time at a dealership to deal with the missing wheel lock key. Dealership explained this happens frequently - mechanic sets key on tool box, forgets, customer drives away, and when they realize they forgot they throw it away rather than get in trouble for forgetting. So while we were at the dealership, they identified and fixed the slow leak. It was because Bob Sumerel put on our new tires with OLD valve stems. This is bad practice. At a minimum I would have expected Bob Sumerel to ask us if we wanted new valve stems and recommend it. Tried talking to location manager about all of this and got no where. He took my bill from the dealership and said he would send it to corporate to see if they wanted to pay for it. Waited a week, never heard from them. So then I went on Bob Sumerel's website and submitted a Contact Us form requesting a phone call to discuss an issue I couldn't resolve with the location manager. Waited another week, never heard anything. So after trying to give them multiple opportunities to resolve their mistake professionally, I'm submitted this review to warn others. And to make matters worse, this will likely cost me even more money over time, as the old valve stems fail in my other three new tires.

• 
  (May 11, 2018, 11:40 am)

  I have been getting tires and service repairs here for years. Doug Forg and his team have always treated me well.
  
  Today, they went beyond the call of duty by opening up early for me. I arrived 15 minutes before the store opened. Doug saw me waiting outside (windows were dark, lights not on, so I didn't see him inside). Doug opened the door anyway, repaired my flat tire in 30 minutes, and for a very reasonable amount of money had me on my way.

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Specialties: AAA Tire & Auto offers competitively priced car repair and preventative maintenance to Members and the general public. Performed by ASE-certified technicians, our services include computer spin balancing, TPMS service and adjustments, flat tire repairs and tire rotations, brake repairs, wheel alignments, steering and suspension system repairs, transmission repairs, oil change, and ...

AAA | Bob Sumerel Tire & Service - Hyde Park - Hyde Park, OH

COVID update: AAA | Bob Sumerel Tire & Service - Hyde Park has updated their hours and services. 24 reviews of AAA | Bob Sumerel Tire & Service - Hyde Park "I'm having a bad day...my car had a flat tire this morning, and I had no idea where to go because I'm new to Cincy. So I just took it to the nearest place...and i'm glad I did. They were able to take care of my flat in under an hour, even ...

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Store Details - AAA

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AAA | Bob Sumerel Tire & Service - Hyde Park. Auto Repair Hours: 3872 Paxton Road, Cincinnati OH 45209 (513) 631-1966 Directions Tips. in-store shopping curbside pickup staff wears masks accepts credit cards. Hours. Monday. 7:30AM - 6PM. Tuesday. 7:30AM - 6PM. Wednesday. 7:30AM - 6PM. Thursday. 7:30AM - 6PM ...

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